Emergency Command Center (ECC) Assistant Director-Technical Manager
ABOUT THE POSITION
The Emergency Command Center (ECC) Assistant Director - Technical Manager is the second in leadership for Marin County Fire Department's new Fire and EMS Emergency Command Center (ECC), directly supporting the technical aspects of the ECC, including the CAD system, 911 phones, and emergency radio dispatch. This is a new position created to support a new ECC in Marin County Fire. This ECC will dispatch for all Fire and EMS agencies in Marin, many of which were previously dispatched from the Marin County Sheriff's Communication Center.
This position is an integral part of the ECC leadership team and will supervise, mentor, and lead the dispatchers in the center. The center is expected to open in 2024, as such, the ECC Assistant Director - Technical Manager will work with the Fire Leadership Team on the design and construction of the new center, concentrating on the technical aspects of the center.
Under general direction, the Emergency Command Center (ECC) Assistant Director - Technical Manager manages the technical service functions of the ECC; designs, implements, monitors and maintains systems; directs staff performing duties in support of such services; and performs related duties as assigned.
CLASS CHARACTERISTICS
This single position classification in the Marin County Fire Department reports to the ECC Director and receives function direction from department IT management. In addition to supervisory/lead and project management duties, the incumbent is responsible for independently designing, implementing and monitoring systems. The incumbent serves as the ECC Director in their absence and fills in for dispatch staff as needed.
The class is distinguished from the lower-level classification of ECC Dispatch Supervisor in that the latter has day-to-day supervisory responsibilities over a group of dispatchers assigned to a shift. This class is further distinguished by the next higher-level classification of ECC Director in that the latter plans, directs, manages and evaluates the activities and operations of the ECC.
There is one (1) vacancy for a full time regular hire position.
EXAMPLES OF DUTIES (ILLUSTRATIVE ONLY)
- Administers, maintains and evaluates all technical systems including CAD, 911 phones, radios, Mobile data terminals and Station Alerting; oversees database management and maintenance.
- Coordinates the implementation of technical projects including system design specifications, project scheduling and timelines.
- Oversees procurement of communications equipment, including identifying type of equipment required, writing specifications, identifying vendors, evaluating bids, recommending awards and coordinating equipment delivery, installation and testing.
- Identifies and analyzes system issues, equipment requirements and user needs; recommends and implements solutions.
- Supervises and coordinates the activities of staff; trains staff; assigns work; and participates in evaluating performance.
- Coordinates and performs software and operating systems' maintenance.
- Handles calls for service (system problems / outages) during off-duty hours to ensure 24-hour operations.
- Reviews and or resolves inquiries and technical requests.
- Prepares all activity reporting across technical systems; acts as liaison with other agencies to gather and disseminate data and reports.
- Coordinates and provides system users' training activities for division and other department' staff.
- Coordinates communications activities with other County departments and contracting agencies.
- Represents the division during discussions with other departments and agencies concerning program specific services.
- Conducts public presentations related to department services and use of technology.
- Assists in preparing, implementing, and administering contracts and/or Memorandums of Understanding for services.
- Assists in the preparation and administration of the division operating budget.
- Performs dispatch duties and supervises dispatchers as needed.
MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES
Any combination of education and experience that would provide the knowledge and skills listed. Typically, the equivalent of completion of a four-year degree from an accredited college in computer science or a closely related field AND three years of experience administering CAD and EMS systems which included performing dispatch functions and a minimum of one year experience either supervising employees or functioning as a project team lead.
Experience and/or technical professional certification in related network, computer, application, software or other peripheral systems, or a substantially similar field may be substituted for the college requirement on a year for year basis.
CERTIFICATES AND LICENSES
- Possession of and/or ability to obtain a California Commission on Peace Officer Standards Training (P.O.S.T.)
- Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment is desirable.
- Possession of and/or ability to obtain an Emergency Medical Dispatch Certificate within twelve (12) months of appointment is desirable.
KNOWLEDGE OF
- Technical needs and operation of communications centers.
- Current systems and technology used in communications centers, including design and functionality, networking environments and client/server technology.
- Principles and practices of contract and project management, implementation and evaluation; goal setting; personnel management; budgeting and fiscal administration.
- Techniques for the development of effective help documentation, training, and presentations.
- Procedures, processes, regulations and terminology used in 911 law, fire and related emergency radio and communications.
- Cities, jurisdictional boundaries, highways, main streets, major buildings, and geography of Marin County.
- Mutual aid procedures.
ABILITY TO
- Install, manage and operate complex systems and equipment in a communications center.
- Identify system failures or outages and choose alternative back-up methods to keep systems operating.
- Plan, organize, supervise, train, review and evaluate the work of staff; effectively recommend selection of staff, disciplinary actions and other personnel matters.
Interpret, apply and explain rules and regulations. - Coordinate department technical activities and services with other departments, programs and/or outside agencies to achieve departmental goals, objectives and priorities.
- Analyze problems, develop recommendations, and take appropriate action.
- Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware.
- Communicate clearly and concisely, both orally and in writing; effectively represent the department and conduct meetings involving multiple parties.
- Prepare effective correspondence, technical reports and instructions.
- Establish and maintain effective working relationships with those contacted in the course of the work.
SPECIAL REQUIREMENTS
May be subject to an official background investigation, psychological testing and medical screening.