Support Staff
Support Staff
Department: Operations
Reports to: Operations Manager – Local/Short Haul/Support
Benefits include: Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, and 401K Match
Primary Function:
Provide support to OTR, short haul, local drivers and entire customer base. Maintain facilities including light housekeeping after hours.
Essential Position Responsibilities:
• Assist with driver and customer issues promptly and courteously
• Knowledge of company policies and procedures to promote safety among driving staff
• Help direct flow of empty equipment to satisfy customer needs
• Perform general housekeeping duties when needed
• Issue EFS checks when needed
• Execute procedures in reference to vehicle accidents and on the job injuries
• Help drivers with directions when needed
• Monitor late deliveries and communicate any and all issues to customers
• Perform other duties as assigned
Required Skills and Abilities:
• Strong communication skills
• Computer proficient
• Ability to organize and prioritize multiple tasks
• Ability to work a flexible schedule
• Strong problem solving ability and customer service oriented
Education and Experience:
• 2-Year degree, Bachelor’s degree preferred
• Business and/or Transportation experience considered
Physical Requirements:
• Prolonged periods sitting and standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times